Refund Policy

How refunds work for EventPics Premium

1. Free plan

EventPics is free to use with 2 GB storage. No payment is required for the free plan, so no refund applies.

2. Purchases via Apple App Store

If you purchased a Premium subscription through the Apple App Store, the payment is processed by Apple. Refund requests must be submitted directly to Apple:

Apple's refund decisions are final and outside our control.

3. Purchases via Google Play

If you purchased a Premium subscription through the Google Play Store, the payment is processed by Google. Refund requests must be submitted directly to Google:

Google's refund decisions are final and outside our control.

4. Direct purchases (web)

If you purchased a Premium plan directly through the EventPics website, you may request a refund within 14 days of the purchase date, provided you have not made substantial use of the Premium features during that period.

To request a refund, contact us at [email protected] with your order details. We will process approved refunds within 10 business days.

5. Statutory withdrawal right

As a consumer within the EU, you may have a statutory right of withdrawal of 14 days from the date of purchase. This right may not apply if the digital service has already begun with your explicit consent and you acknowledged that the withdrawal right would be forfeited upon commencement of performance. Your statutory rights remain unaffected.

6. Cancellation vs. refund

Cancelling a subscription stops future charges but does not automatically entitle you to a refund for the current billing period. You will retain access to Premium features until the end of the paid period. To cancel, use the subscription management in the App Store, Google Play, or your EventPics account settings.

7. Contact

For any questions about refunds, please contact us at [email protected]. We aim to respond within 2 business days.

Effective: May 2026

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